VAG Master is committed to respecting the privacy rights of every visitor to our website and takes all necessary measures to protect them.

In this section, we explain in detail the procedure for collecting and processing personal data when using our website and other electronic channels.

Below is a list of answers to frequently asked questions that will help you understand how we work with your personal data and how we ensure its protection.

If you have any additional questions, please contact us using the contacts provided in the answer to Question 5.

What personal data does VAG Master collect and how?

We only collect the data that you voluntarily provide to us, such as:

-First and last name
-Phone number
-Email address
-Other data necessary to provide services (registration for repairs, car delivery, participation in car service events, etc.)
We can also receive technical data: cookies, IP address, browser type, connection information and other parameters that help us improve the site.

How do we ensure the privacy and protection of your data?

Only authorized VAG Master employees have access to your personal data and they are obliged to adhere to the privacy policy. We use technical and organizational measures to prevent unauthorized access, modification or loss of data.

Why do we use your personal data?

The data you provide is used exclusively for:

-Providing and improving car service
-Repair or consultation appointments
-Informing about car service promotions, news and events
-Customer feedback

Do we share data with third parties?

VAG Master does not share personal data with third parties for marketing purposes without your separate consent.

How can I view, change or delete data?

You can submit such a request by email or phone:

Contact information:
Head office: Oleksi Tikhoy street, 103, Kiev, 03067
Tel.: +380 (67) 652 70 18
E-mail: info@vag-master.com.ua

Is data transferred abroad?

We operate in Ukraine, but sometimes the technical infrastructure (such as servers) may be located outside the country. This may result in data being transferred to countries with a different level of information protection.

Use of cookies

Our website uses cookies to improve your experience. You can set your browser to allow or block cookies. Disabling cookies may limit some of the site’s features.

E-mail marketing and no spam

We only send marketing messages to those who have consented to this. You can always unsubscribe from the mailing list.

Data storage period

We store your data only as long as necessary to provide services or as required by law, after which it is deleted.

Children and our website

We do not collect personal data from children under 13 years of age.

Links to third-party websites

Our website may contain links to other resources. We are not responsible for their privacy policies.

Surveys and feedback

Sometimes we may conduct a survey to improve the work of the car service. Such data is used only in aggregate form.

Changes to the privacy policy

We may update this policy from time to time. Please check it regularly.

Legal basis

We act in accordance with the legislation of Ukraine on the protection of personal data.

Why is it important to accept the terms of this policy?

By using our website, you agree to the terms of this policy and agree to the processing of your data to provide VAG Master services.